Frequently Asked Questions

Q. How do I find my model number?

A. On laundry, check inside the lid or door, or on the lower front. Some old models have a tag on the upper rear.

On ranges, look inside the door, on the bar between the door and drawer, or under the top lid - sometimes you have to remove the burners to find it.

On fridges, look behind the toeplate, or anywhere inside including the ceiling - you may have to remove shelves or drawers to find it.

On dishwashers, check on the frame inside the door. 

Q. How can I find my part number?

A. In order to find correct part numbers, you will need to have your model number. Check the brand of your appliance and click on the corresponding links below. If your brand is not listed or you are having a hard time trying to find the part number, email us at help@timerking.com or call us at (715) 392-4808 Monday thru Thursday from 9am to 5pm and Friday from 9am to 4pm CST. We would be happy to help you. (On a few of the sites listed below, you will want to click on parts list on the page after you enter your model number)

Whirlpool
Whirlpool Model Lookup

Kenmore
Kenmore Model Lookup

Maytag
Maytag Model lookup

GE
GE Model Lookup

Frigidaire
Frigidaire Model Lookup

Q. Where can I go for repair help and tips?

A. Our favorite source is Appliance Aid

Q. What is your return policy on non-defective parts?

A. For returns on non-defective parts, you  must first contact help@timerking.com for an RMA number. There will be a fifteen dollar restocking fee assessed.

Q. Do you ship to Canada?

A. No, unfortunately, we do not ship to Canada, or anywhere outside of the Continental United States.

Q.What are your store hours?

A. We are open 9-5 P.M. CST Monday through Thursday. We close at 4:00 on Friday. We are closed on Saturday in honor of the Sabbath. We open again on Sunday from noon til 5.

Q.Where are you located?

A. 724 North 8th Street in Superior, Wisconsin.

Q. Are your used parts tested?

A. Yes, all of our used parts have been tested by our certified technicians, and our parts come with a ninety day warranty.

Q. How do you test your parts?

A. Our technicians use high quality multi meters and other equipment to test our parts.

Q. Do you use UPS or FedEx to ship your parts?

A. On smaller parts, (knobs, switches, timers) we use UPS. For larger parts, (door glass, transmission, motors) we ship via FedEx.

Q. How soon will I see my part?

A. After you place the order you should recieve your part within two to five buisness days. If there is any unexpected delay we will promply notify you.

Q. If I ship my broken part to you, would you repair it?

A. No, unfortunately we only repair appliances themselves, not parts.

Q. The part in this picture looks similar to the part I need, should I just go ahead and buy it?

A. NO! The pictures are just for identification only, if you have a question about your part, please call (or email) us with your model number. (715) 392-4808. Our friendly staff would be more than happy to answer any part question you have! If you do buy the part based on looks then the warranty and return policy are void.

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